Policy

Please review the following policies to help us provide a safe, comfortable, and enjoyable experience for everyone.

All services are non-refundable once completed.
Please review your color, shape, length, style, and overall result before leaving the salon.
If you have any concerns, please let your technician or salon staff know before you leave so we have an opportunity to address them.
Refunds will not be issued for a change of mind after the service has been completed and approved.

Please communicate your preferences and expectations before and during your service.
If something does not meet your expectations, let us know immediately so we can review the concern and determine an appropriate solution.
We encourage clients to speak up during the service rather than waiting until after leaving the salon.

Appointments are recommended to help reduce waiting time.
Walk-ins are welcome and will be accommodated based on technician availability.
Occasional delays may happen because service times can vary. We appreciate your patience and understanding.

Please arrive on time for your scheduled appointment.
Late arrivals may result in a shortened service, a different available technician, or rescheduling depending on the remaining appointment time.
This helps us avoid delaying appointments for other guests.

If you need to cancel or reschedule, please contact the salon as early as possible.
Early notice allows us to offer the appointment time to another guest.
Repeated last-minute cancellations or no-shows may affect our ability to reserve future appointment times.

Please tell your technician before waxing if you have sensitive skin, sunburn, irritation, open wounds, or recent cosmetic procedures.
Please also disclose the use of retinoids, acne treatments, exfoliating products, or medications that may increase skin sensitivity.
Waxing may be declined or postponed if the technician believes the service could cause irritation or injury.
Clients are responsible for providing accurate information about relevant skin conditions and products being used.

Please inform your technician of allergies, infections, open cuts, wounds, or skin conditions that may affect your service.
For health and sanitation reasons, the salon may modify, postpone, or decline a service when necessary.
Please follow reasonable sanitation and safety instructions provided by salon staff.

Pets are not permitted inside the salon for health, sanitation, safety, and guest comfort.
Service animals are welcome as required by applicable law.
Service animals must remain under the control of their handler while inside the salon.

Children who are not receiving services must be supervised by a responsible adult at all times.
For safety, children should not run or play in service areas.
Please keep personal belongings with you. The salon is not responsible for lost, stolen, misplaced, or damaged personal items.

Please treat salon staff and other guests with courtesy and respect.
Harassment, threats, abusive language, discriminatory behavior, or disruptive conduct will not be tolerated.
We are committed to maintaining a professional and welcoming environment for everyone.

The salon reserves the right to refuse, stop, or postpone a service when necessary for health, safety, sanitation, or inappropriate behavior.
This policy helps protect our guests, staff, and salon environment.

Thank you for your understanding and cooperation. We appreciate your business.